E-Commerce Management for Retail Giant

Project Overview

Global Retail Co., a major retail chain with over 200 physical stores, wanted to expand their online presence and improve their e-commerce operations to meet growing customer demand for online shopping.

Challenge

The client had an outdated e-commerce platform with poor user experience, inefficient inventory management, slow order processing, and limited integration with their physical stores. They needed a comprehensive solution to revamp their entire online retail operation.

Solution

We implemented a complete e-commerce management solution including platform migration to a modern architecture, inventory synchronization across channels, streamlined order fulfillment processes, and an integrated omnichannel approach connecting online and offline experiences.

Results

• 75% increase in online sales within 6 months
• Order processing time reduced from 48 hours to 4 hours
• Cart abandonment rate decreased by 45%
• Mobile conversions increased by 120%
• Successful implementation of click-and-collect service across all store locations

"Markov International transformed our digital retail experience. Their expertise in e-commerce and innovative approach has been instrumental in our online growth."

Michael Chen

VP of Digital Commerce, Global Retail Co.